Collaboration not Competition

Baby boomers were raised to compete. They vied for everything from spelling bees to who could be the coolest. Today’s children are raised to believe that showing up is enough. Every child on a team gets a ribbon or trophy regardless of effort. As in all things, reality lies somewhere in the middle.

The Boomer’s competitive focus on their perceived competition was about winning but not about excellence. A competitive focus is outward directed. Everything the other guy does is a threat, something to act against. There are inherent problems with this mind set. It presumes that you have nothing to learn; winning is everything; and the other guy has the potential to beat you.

In spite of a Quaker upbringing Richard Nixon was the poster boy for professional competitiveness. He had a successful first term as President. He was a shoe-in for re-election. But during the campaign season he took his eye off of his strengths and weaknesses. He turned his focus on George McGovern. It wasn’t enough to beat him; Nixon wanted to annihilate McGovern. When annihilation became the goal principles and ethics fell by the wayside. A smart man with unparalleled skills threw away his legacy to compete against someone who had little chance to win.

Collaboration is cross-focused. It presumes that that someone in your market or others with a similar business offering might have something to proffer that could enhance your business. It presumes that by joining forces you could enhance both of your businesses. We have many wonderful collaboration models in our market. The Historic Inns of Rockland work together to drive calendar events and to promote their businesses. Maine wineries sponsor a state wide wine trail that features all of the wineries. Our art galleries do simultaneous openings to maximize viewing of shown artists’ works. The businesses mentioned collaborate to minimize costs and to maximize exposure. They join forces to set quality standards and customer satisfaction levels. They learn from and teach each other.

It’s about everyone winning but unlike the trophies for everyone crowd it’s about more than showing up. It means doing your best and sharing your knowledge. It’s an exchange of ideas and constructive criticism. It’s about being an individual and a team player. It’s about winning in a new way.

Change is always in the air

A beautiful spring turned into summer last Monday; I was reminded of the eternal changes of the seasons. Four times every year we experience a change in our surroundings and ultimately, our lifestyle. Warm summers spent outside in the bright sunshine never fail to turn into cold winters where we retreat to the warmth of home and shelter from the elements. We accept these changes as part of life and adapt to live in these four different seasons accordingly. So why are we afraid of change outside of this universal lifecycle?

We live in fear of change. Change deals with the unknown, a territory that is an uncharted challenge. We avoid unknown because it is comfortable and safe within familiar borders. But if we never venture outside of our boundaries, how can we improve? If we stay safe within the known, we may miss precious experiences and opportunities that we did not dream possible.

Fear of change applies to the business world as well. In today’s uncertain economy, a safe harbor is hard to find. We can’t rely on familiar business practices and customs as the world shrinks with globalization and a shifting marketplace. The only familiar aspect of today’s fluctuating environment is change itself. As individuals and business people, we must use change as a tool to better ourselves and our community. Yes the unknown is scary, but it is inevitable. If used as a weapon of choice rather than a preconceived hindrance it will foster improvements to the struggling economy.

Just as we adapt to the turning of the seasons, we must adapt to our shifting marketplace. The only thing we can count on is change; embrace it. The challenge of change will open doors to improvement and growth. Conquer that fear and step into the unknown, you might be surprised by what you find.

Expand Your Bucket List

Bucket list has been added to our vocabulary in recent years. What’s on your bucket list is a question that elicits ready answers. Parachute jumps, hang gliding, a specific mountain trek or a romantic trip to an idyllic place with that one special person are among the common answers. Yes, even bucket lists can be common.

But, what is your bucket list for your work, your business, your career? Is there a business goal you want to achieve that would give you the same rush as jumping out of an airplane? Is there a client you could attain that would give you the sense of satisfaction that you might achieve from a successful, but arduous mountain climb?

Look at your work goals with the same ardor you make a list for your personal goals. You might be surprised to find they will feed each other and you. You might find that one will give you the resources to fulfill the other. You might push yourself to achieve things you had not previously considered. Dreams apply to all aspects of your life. Take a shot.

Fear as a Virtue

Courage is resistance to fear, mastery of fear - not absence of fear. Mark Twain

Like most emotions fear runs on a continuum from mild discomfort to terror. It serves as a warning in all of its forms. Some fears are irrational, some can be terrifying and some are indications of opportunity. In life threatening situations fear drives our response mechanisms and triggers adrenalin levels that enhance our survival skills. But what role does fear play in our business life?

The answer depends on how willing you are to listen to fear indicators, respond to them and most importantly to overcome them. In business fear most often arises when we are faced with opportunity. We might experience butterflies, anxiety or more than normal doubt. Many of us make the mistake of focusing on the fear rather than the opportunity. Focus on the fear echoes all of the reasons to avoid change.

The opportunity might be the pursuit of a client that is more of a challenge than you are used to; it might be an option to partner with someone new, to launch a new aspect of your business, or move to a new location. Any opportunity is a challenge to the status quo and that challenge is manifested in the mild discomfort of low range fear.

Those butterflies are telling you something, but are you willing to listen? To listen is to analyze your confidence in your ability to grow your business. To listen to the fear or your instincts is review your goals and confront the courage necessary to fulfill them. How many times have you heard someone say, “I could have ……” That opener is to frequently the encore to regret. As in your personal life view every opportunity in the context of how sorry will I be if I don’t do it?

Fear’s role at this level is to maintain the status quo not to provide the adrenalin necessary to move forward. The status quo is comfortable but it does not provide the challenges needed to grow, develop and achieve the next level of success. Fear complacency not opportunity.

2010 Penobscot Bay Business Expo

The annual business expo is on the horizon. Local businesses will be on exhibit at the Samoset on May 26, from one in the afternoon to seven in the evening. Whether you are an exhibitor or an attendee there are key ways to maximize the experience. As an exhibitor you want to be sure to do the following:

• Look your best;
• Have adequate booth staffing for the entirety of the event;
• Have adequate booth staffing for the entirety of the event;
• Commit to speak to every person who approaches your booth;
• Deliver a consistent, unified message regarding your business;
• What are the three images you want your visitors to walk away with;
• What are the three things you want to know about each visitor;
• Identify the type of visitor:
• Possible Customer
• Possible Business Alliance
• Possible Networking Opportunity
• Follow-up with each visitor
• Handwritten note
• Email
• Facebook
• Phone Call
• Capture visitor data in your database, Constant Contact, etc; and
• Schedule regular follow-ups including a reminder sixty days prior to next year’s expo to stop by and see you.

Visitors have the option of a precursory walk through of the event, stopping only long enough to pick up a giveaway. However, if this is your normal pattern we encourage you to give the expo and its exhibitors a few minutes of your time. Consider the following:

• Visit any booth that has the remotest interest to you;
• Introduce yourself and your business;
• Identify the possible relationship to your business:
• Possible Vendor
• Possible Customer
• Possible Business Alliance
• Possible Networking Opportunity
• If any of the above offer to follow-up in the next ten days;
• Capture the businesses information in your database, Constant Contact etc.; and
• Communicate with them and follow their business fan page in Facebook.

Whether you are an exhibitor or a visitor, remember to get the most from the expo. You will garner the most value from it if you treat it as an interactive rather than a passive or reactive event. Learn about the businesses in our vibrant community. Put faces with names. Network. You never know how it might benefit you or one of your customers in the future.

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Because You Can Blog, Doesn't Mean You Should

Every business owner is told you must have a website; you must be on Facebook; you must Tweet and you must blog.

Your website is a virtual representation of your business. Everything about it is a reflection of how you want your business to be perceived.

Facebook is a thumbnail extension of that image and Twitter is regularly updated sound bytes that keep your customers apprised of news and where to find the related detail.

A blog is a platform to educate, inform, entertain or amuse your readers. You can do all of these things regardless of your business. But let’s be honest, some of us do not have the time to commit to regular blog updates. And if we are going to be really honest some of us still live in fear of the seventh grade teacher who assured us we should never write anything but a check.

A blog is important. It is a way to educate your customers, inform them of new trends and if you have the knack to amuse and entertain them as you would favorite guests at a dinner party.

You can be the best in your field but that does not mean you would design your website, sketch your logo or layout your ad content. If you do not have the time or feel it is the best use of your time to make each of the components of your business to be the best consistent image of your brand and message, there is a simple solution. Define an update schedule and hire someone who can help you achieve a consistent, professional image of your business including the regular composition and update of blog entries. Let a writer, compose your blog entries. You can have editorial control while you can be confident that your site is update at regular intervals with professional posts that provide the best professional image for your message.

Forty-eight hours in Rockland

The current issue of Maine magazine has a six page spread about Rockland. It highlights thirty-seven businesses around town. That’s impressive by anyone’s standards. It is another indication of the vibrancy of the mid-coast. The vibrancy is a year round trait, not one that is fueled only by tourists for a brief season. Yes, the businesses listed profit from tourists but a healthy business environment has to serve its residents as well as its visitors. The restaurants, shops and inns are open all year. The business owners are active members of the community. Many are members of the Downtown Alliance, most are chamber of commerce members.

A key factor to local success is collaboration. Take the historic inns as an example. They work together to plan events, offer promotions and set a standard of quality to ensure customer satisfaction. They do so without losing their own identity or uniqueness. When you see businesses in the community who offer comparable services to yours try to view these business owners as possible alliances who with you can better serve the community. Through collaboration you can work to raise the bar for your customer base and improve your contribution to the vibrancy that is the mid-coast.